CUSTOMIZED TRAINING PROGRAMS
Our five-day, customized service skills program focuses on personal standards, personal presentation skills, communication skills including conversation and listening skills as well as body language, and technical skills such as the politesse of the language of service ("May I refresh your glass?" replaced common phrases such as "Would you like another drink?").
Participants are challenged to examine their roles not as accomplishing a set of tasks nor even just anticipating guests' needs, but as facilitating every aspect of the guest's visit.
It is a challenge to understand that there are no stupid questions, only that many people don't ask the "right" question, the one that will elicit the information they require. It is the butler's responsibility to understand that the guest is "in pain" (strange country, culture, language, customs, food etc., and needs understanding, consideration and respect to solve their problems.
When a visit is requested by a hotel to discuss its training requirements, recommendations are made and the training carried out to the exact requirements of each individual hotel.