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Dronaduth, Rupesh

Flexible approach to working hours and ability to adapt to a dynamic environment
High Level understanding of what constitutes excellent customer service
Ability to lead, train and motivate the hospitality team to deliver exemplary service
Strong organization skills
Effective influence skills
Effective conflict management skills
Strong customer and associate relation skills
Good training/facilitator skills
Knowledge of overall hotel operations as they affect department
Very strong background in Rooms (Housekeeping + Guest Relation)